Product & Platform
Microsoft Teams Compliance Recording & Archiving: Key Considerations for Buyers
Choosing a Microsoft Teams compliance recording solution? Learn the key features, compliance requirements, and questions buyers should consider.
Mid-Market
Call recording that keeps pace as you grow
Argus Archive records the Microsoft Teams calls your business depends on, across every team and site. It helps you find what was said and see what customers call about. Add people and teams as you grow, at one price per user.
More teams, more sites, more calls. Still one place to look.
Guided setup
Nothing to install, no servers to run.
Follows your groups
Recording follows the users and groups you choose.
Costs you can plan
A price per user with usage included, and a warning before you go over.
Know what your customers are saying
Answers, trends and summaries from your recorded calls, for the managers who run your teams.
Answers in plain words
Ask Argus AI a question, like why customers called about late deliveries, and get the answer with a link to each call.
- Every answer links to its calls
- Works across teams and sites
What customers call about
See which topics come up most, and which are growing.
- Spot an issue before it spreads
- Plan staff around real demand
The call behind a complaint
Find the call, jump to the moment, and read the AI summary.
- Settle it with what was said
- Use real calls to train new starters
Search by call queue
Calls to your call queues are recorded when a recorded agent answers, and you can search them on their own.
- Sales, support and reception lines
- See queue calls on the dashboard
Start with one team
Roll out at your own pace, one group at a time.
First
One team
Choose a group, record it, and check every call lands in the archive.
Next
More groups
Add teams and sites as you're ready. Recording follows each group.
Then
Shared lines
Add your call queues for sales, support and reception.
After
Insight
Add Argus AI for answers, trends and summaries.
Ready for your data protection review
What your data protection lead and IT will ask first.
Data residency
Records are processed and stored on Microsoft Azure in the European Union, with more regions to follow.
Kept apart
Strict data segregation: each customer has its own database and storage, never shared with another customer, and recordings are encrypted with its own key.
Encrypted throughout
Recordings and transcripts are encrypted in transit and at rest.
Your Microsoft sign-in
Entra ID, MFA and Conditional Access protect every login.
Every view logged
The audit log shows who played, viewed or changed each call.
AI with limits
Argus AI reads what was said, never emotions or voices.
How long does setup take?
There are no servers to install. Your IT admin signs in with their Microsoft work account, and Argus guides them through turning on Microsoft Teams compliance recording. You can start with one team.
Which calls and meetings are recorded?
Microsoft Teams phone calls, calls to call queues, internal calls and meetings, for the people you choose. Video and screen share are an add-on.
What happens when we add people?
Add them to a group you record, and recording follows them.
Can we keep different calls for different lengths of time?
Yes. You set how long each kind of call is kept, and it is deleted automatically when its time ends.
Who can see the recordings?
Only the people you allow. Roles decide who sees which calls, and an audit log shows who viewed or changed each one.
Which Microsoft 365 licenses do we need?
Microsoft 365 Business Standard and Business Premium both work, along with the other licenses Microsoft lists as eligible.
How much does it cost?
Argus Archive is priced per user, per month, with usage included, and you're warned before you go over.
Worth reading
What to know before you choose a recorder for a growing team.
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Product & Platform
Microsoft Teams Automatic Recording for Call Queues (MC1401299/565215): What You Need to Know
Microsoft Teams now automatically records Call Queue calls. See what MC1401299 changes, where recordings are stored and the key limitations.
Start with one team this month
Built by the people who created market-leading compliance recording and archiving products. Talk to us to see recording, search and Argus AI for your business.