Real-time Analytics
With the Real-time add-on, your rules check each call as it happens. The person on the call sees the alert in Microsoft Teams and can put it right, and the same alert reaches your compliance team.
Your rules check each call as it happens, the right people hear about it straight away, and everything needed to review it stays with the record.
Describe each risk in plain language, such as "Did the adviser promise a return?", and add your business context. Large language models read each passage in context, so a rule catches what was meant, not just the words on a keyword list.
With the Real-time add-on, an alert arrives while the call is still live: the person on the call sees it in Microsoft Teams and your compliance team gets it at the same moment. For users without the add-on, calls are checked as soon as they end.
Each alert opens the recording and transcript of its call, so a reviewer checks the moment itself before deciding. The alert, the decision and its reason stay on record with the call, under the same retention and audit trail.
With the Real-time add-on, the person on the call sees each alert and the live transcript in the Argus app in Teams, so they can put a missed step right before the call ends.
You decide what each rule looks for, in plain language. Common starting points:
Required statements not given before the customer agrees.
Returns promised, risks played down, or terms left out.
"Call me on my mobile", or "let's move this to WhatsApp".
Signs of insider dealing or market manipulation.
Account numbers or client details shared where they shouldn't be.
Anything your rules describe, in plain language.
A check after the call finds a problem once the customer has gone. With the Real-time add-on, the person on the call sees the alert while they can still put it right, and compliance gets the same alert.
No. Rules use large language models that read each passage in context, so you describe a risk in plain language instead of listing keywords.
Live checks need the Real-time add-on, which is available on Professional. On other plans, calls are checked as soon as they end.
A reviewer opens the recording and transcript from the alert, then escalates or closes it with a reason. If the rule points at a case, the call is filed into it automatically.
On Microsoft Azure in the European Union, with transcripts from AI models hosted in the EU.
Argus Archive is priced per user, per month, with usage included, and you're warned before you go over.
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Ready when you are
Book a demo with the team who built it. We will show you capture, search and review on Microsoft Teams, and answer your compliance questions.
