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The FCA’s Mills Review: Why AI Makes Communications Archives More Important Than Ever
Artificial intelligence is often described as a technology that will automate financial services. The FCA’s Mills Review paints a more nuanced picture.
Rather than simply replacing human activity, the report describes a future where AI becomes embedded throughout customer interactions,…
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AI Assurance Explained
Learn what AI assurance is, how it differs from AI governance, and why testing, evaluation datasets, traceability and assurance evidence are critical for deploying trusted AI systems.
GDPR and Call Recording: What Businesses Need to Know in 2026
In this article Back to top Call recording under GDPR is legal, but compliance is not automatic. Whether your organisation records calls through Microsoft Teams, Zoom, Webex, a contact centre…
AI-Powered Semantic Search for Compliance Archives
For compliance officers, effective search isn’t just convenient – it’s critical. Whether investigating potential policy violations, responding to audits, or managing eDiscovery requests, retrieving the right information quickly can make…
Microsoft Teams Bot Detection (MC1251206/558107): What IT Admins and Decision Makers Need to Know
In this article Back to top Microsoft is about to change how external bots are handled in Teams meetings and the rollout has already started. Whether you’re an IT admin…
Microsoft Teams Copilot Transcription vs Compliance Recording: Why Regulated Firms Need Policy-Based Capture
Microsoft 365 Copilot has transformed how organisations interact with Teams meetings and calls. Its real-time transcription capabilities, AI-generated summaries, and in-meeting Q&A feel like a genuine leap forward for productivity.…
Long-Term Archiving of Voice and Video: Choosing Formats That Remain Accessible, Independent, and Sustainable
When organizations design long-term archiving strategies for voice calls and video meetings, the discussion often begins with storage costs and retention periods. But once retention stretches beyond a few years,…
Microsoft Teams Compliance Recording for Call Queues: A More Practical Model
Microsoft has introduced compliance recording for call queues in Microsoft Teams, enabling recording to be applied at the queue level rather than only to individual users. Recording inbound calls is…
FCA CP24/24 and PS25/13: Structural Reform, Regulatory Continuity, and the Ongoing Importance of Communications Recording
In late 2024, the Financial Conduct Authority (FCA) published Consultation Paper CP24/24 proposing the transfer of the MiFID Organisational Regulation into the FCA Handbook. In October 2025, the FCA finalised…
Protecting the Integrity of Archived Records with Digital Signing
In regulated environments, archiving communications is only one part of the compliance obligation. Organizations must also be able to prove that archived records have not been changed since they were…
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