---
title: Quality Management
seoTitle: Quality Management for Microsoft Teams Calls
description: Check recorded Microsoft Teams calls against your service standards, during the call or right after it, with transcripts from AI models hosted in the EU.
subnav: true
finished: true
---

> [!herorow]
> Quality Management
>
> # Quality checks *on every recorded call*
>
> Argus Archive checks recorded calls against your service standards, so reviewers spend their time on the calls that need it.
>
> [Get a demo](/request-a-demo/)
>
> ![Argus Archive alerts listing the calls that need a reviewer, with one open showing its severity, assignee and rule](/media/uploads/2026/10/26-copilot-alert.jpg)

> [!plain]
> The problem
>
> ## A small sample can't show the whole picture
>
> Quality teams have time to listen to only a few calls each week, so they pick some at random and hope they are typical. A missed step or a wrong answer on any other call goes unnoticed until a customer complains.

> [!tour]
> How it works
>
> ## From your standard to better calls
>
> ![Argus Archive rule editor with a rule written in plain language](/media/uploads/2026/09/argusarchive-workflow-editor.jpg)
>
> ### Write your standard
> Describe each step a good call should include, in plain language, and add your business context. Test the rule on past calls, then assign it to the teams it covers.
>
> - Tested before it goes live
> - Different rules for different teams
>
> ![A recorded meeting playing back in Argus Archive, with its video and screen share, speaker-labeled transcript, AI summary and keywords](/media/uploads/2026/10/29-meeting-transcript.jpg)
>
> ### Review what's flagged
> Calls are checked as they happen with the Real-time add-on, or as soon as they end. A reviewer opens the flagged call, reads the transcript and replays the passage, then closes or escalates the alert with a reason.
>
> - Transcripts from frontier AI models hosted in the EU
> - Every alert has an assignee and a status
>
> ![Keyword insights showing the topics raised most often across recorded calls](/media/uploads/2026/10/05-keyword-insights.jpg)
>
> ### See where to improve
> Alert counts for each rule and the topics raised across calls show which steps are missed most, so you can fix the script or the process.
>
> - Patterns across teams, not single calls
>
> ![Argus AI answering a question across recorded calls, with links to each conversation](/media/uploads/2026/10/02-ai-chat-answer.jpg)
>
> ### Train with real calls
> Ask Argus AI what customers ask about most, read call summaries, and find good calls to use as training examples.
>
> - Answers link to the calls they came from

> [!security]
> GDPR
>
> ## Quality recording that respects privacy
>
> ![](/assets/icons/callrec-icon-internal-calls.png)
>
> ### Choose who is recorded
>
> Record only the users and groups that need quality review.
>
> ![](/assets/icons/callrec-icon-retention-hold.png)
>
> ### Keep it short
>
> A retention policy deletes recordings automatically when their time is up.
>
> ![](/assets/icons/callrec-icon-responsible-ai.png)
>
> ### Only the side that matters
>
> Each rule checks your staff, the customer or both, and only for the people it is assigned to.
>
> ![](/assets/icons/comprec-icon-role-access.png)
>
> ### Access by role
>
> Reviewers see only the calls and alerts their role and groups allow.
>
> ![](/assets/icons/callrec-icon-eu.png)
>
> ### Data residency
>
> Records are processed and stored on Microsoft Azure in the European Union, with more regions to follow.
>
> ![](/assets/icons/callrec-icon-export.png)
>
> ### Answer access requests
>
> Find a person's calls and export them when they ask for their data.
>
> ---
>
> **Recording for quality under GDPR?** Lawful basis, notice and retention explained.
>
> [GDPR call recording](/solutions/gdpr-call-recording/)

> [!grid]
> Checks
>
> ## What a quality rule can check
>
> You write each rule in plain language. Common starting points:
>
> ### Identity checks
>
> The caller's identity confirmed before account details are shared.
>
> ### Required disclosures
>
> Terms, fees or other required statements read out when they should be.
>
> ### Complaint handling
>
> A complaint recognized and given a clear next step.
>
> ### Customers who need more help
>
> Signs in what was said that a customer may need extra support.
>
> ### Promised follow-ups
>
> Callbacks and follow-ups agreed on the call, so you can check they happen.
>
> ### Accurate answers
>
> Product and price information that matches what you offer.

> [!faq]
> FAQ
>
> ## Frequently asked questions
>
> Still have questions? Ask the team that built it.
>
> [Talk to us](/contact/)
>
> ### Does it score or rank staff?
> No. Rules check calls against your service standard and raise an alert when a step is missed. A reviewer decides what happens next.
>
> ### Does it work with call queues?
> Yes. Calls answered from a Microsoft Teams call queue are recorded, and you can search by queue.
>
> ### Does it check calls while they happen?
> Yes, for users with the Real-time add-on. For everyone else, calls are checked after they end.
>
> ### Can we test a rule before it goes live?
> Yes. Run it against past calls first, review the results, then publish it.
>
> ### How much does it cost?
> Argus Archive is priced per user, per month, with usage included, and you're warned before you go over.
>
> [See pricing](/pricing/)

> [!articles]
> Articles
>
> ## Worth reading
>
> Transcription, call queues and recording calls under GDPR.
>
> - /blog/unlocking-insights-with-voice-transcription/
> - /blog/microsoft-teams-compliance-recording-for-call-queues-a-more-practical-model/
> - /blog/gdpr-call-recording-in-2026/