---
title: Mid-Market
seoTitle: Call Recording for Mid-Sized Businesses
description: Microsoft Teams call recording for growing businesses. Record every team and site, search by call queue, ask Argus AI, and roll out one group at a time.
subnav: true
finished: true
---

> [!herorow]
> Mid-Market
>
> # Call recording that *keeps pace as you grow*
>
> Argus Archive records the Microsoft Teams calls your business depends on, across every team and site. It helps you find what was said and see what customers call about. Add people and teams as you grow, at one price per user.
>
> [Get a demo](/request-a-demo/) [See how to roll out](#start-with-one-team)
>
> ![Argus Archive conversation search: a week of meetings, calls and call queues across the company, with tags](/media/uploads/2026/10/28-conversation-search.jpg)

> [!statement]
> Growth
>
> ## More teams, more sites, more calls. *Still one place to look.*
>
> ### Guided setup
>
> Nothing to install, no servers to run.
>
> ### Follows your groups
>
> Recording follows the users and groups you choose.
>
> ### Costs you can plan
>
> A price per user with usage included, and a warning before you go over.

> [!tour]
> Insight
>
> ## Know what your customers are saying
>
> Answers, trends and summaries from your recorded calls, for the managers who run your teams.
>
> ![Asking Argus AI about recorded calls and getting answers with links to each call](/media/uploads/2026/10/02-ai-chat-answer.jpg)
>
> ### Answers in plain words
> Ask Argus AI a question, like why customers called about late deliveries, and get the answer with a link to each call.
>
> - Every answer links to its calls
> - Works across teams and sites
>
> ![Argus Archive keyword insights showing which topics come up most in recorded calls](/media/uploads/2026/10/05-keyword-insights.jpg)
>
> ### What customers call about
> See which topics come up most, and which are growing.
>
> - Spot an issue before it spreads
> - Plan staff around real demand
>
> ![A recorded meeting playing back in Argus Archive, with its video and screen share, speaker-labeled transcript, AI summary and keywords](/media/uploads/2026/10/29-meeting-transcript.jpg)
>
> ### The call behind a complaint
> Find the call, jump to the moment, and read the AI summary.
>
> - Settle it with what was said
> - Use real calls to train new starters
>
> ![Argus Archive search filtered to call queue calls](/media/uploads/2026/10/11-call-queue-search.jpg)
>
> ### Search by call queue
> Calls to your call queues are recorded when a recorded agent answers, and you can search them on their own.
>
> - Sales, support and reception lines
> - See queue calls on the dashboard

> [!timeline]
> Rollout
>
> ## Start with one team
>
> Roll out at your own pace, one group at a time.
>
> ### First
>
> #### One team
>
> Choose a group, record it, and check every call lands in the archive.
>
> ### Next
>
> #### More groups
>
> Add teams and sites as you're ready. Recording follows each group.
>
> ### Then
>
> #### Shared lines
>
> Add your call queues for sales, support and reception.
>
> ### After
>
> #### Insight
>
> Add Argus AI for answers, trends and summaries.

> [!highlights]
> Trust
>
> ## Ready for your data protection review
>
> What your data protection lead and IT will ask first.
>
> ![](/assets/icons/callrec-icon-location.png)
>
> ### Data residency
>
> Records are processed and stored on Microsoft Azure in the European Union, with more regions to follow.
>
> ![](/assets/icons/callrec-icon-data-isolation.png)
>
> ### Kept apart
>
> Strict data segregation: each customer has its own database and storage, never shared with another customer, and recordings are encrypted with its own key.
>
> ![](/assets/icons/callrec-icon-encrypted.png)
>
> ### Encrypted throughout
>
> Recordings and transcripts are encrypted in transit and at rest.
>
> ![](/assets/icons/callrec-icon-entra.png)
>
> ### Your Microsoft sign-in
>
> Entra ID, MFA and Conditional Access protect every login.
>
> ![](/assets/icons/callrec-icon-audit-history.png)
>
> ### Every view logged
>
> The audit log shows who played, viewed or changed each call.
>
> ![](/assets/icons/callrec-icon-responsible-ai.png)
>
> ### AI with limits
>
> Argus AI reads what was said, never emotions or voices.

> [!faq]
> FAQ
>
> ## Frequently asked questions
>
> Still have questions? Ask the team that built it.
>
> [Talk to us](/contact/)
>
> ### How long does setup take?
> There are no servers to install. Your IT admin signs in with their Microsoft work account, and Argus guides them through turning on Microsoft Teams compliance recording. You can start with one team.
>
> ### Which calls and meetings are recorded?
> Microsoft Teams phone calls, calls to call queues, internal calls and meetings, for the people you choose. Video and screen share are an add-on.
>
> ### What happens when we add people?
> Add them to a group you record, and recording follows them.
>
> ### Can we keep different calls for different lengths of time?
> Yes. You set how long each kind of call is kept, and it is deleted automatically when its time ends.
>
> ### Who can see the recordings?
> Only the people you allow. Roles decide who sees which calls, and an audit log shows who viewed or changed each one.
>
> ### Which Microsoft 365 licenses do we need?
> Microsoft 365 Business Standard and Business Premium both work, along with the other licenses Microsoft lists as eligible.
>
> [Microsoft's license list](https://learn.microsoft.com/en-us/microsoftteams/teams-recording-compliance)
>
> ### How much does it cost?
> Argus Archive is priced per user, per month, with usage included, and you're warned before you go over.
>
> [See pricing](/pricing/)

> [!articles]
> Articles
>
> ## Worth reading
>
> What to know before you choose a recorder for a growing team.
>
> - /blog/microsoft-teams-recording-archiving-key-considerations-for-buyers/
> - /blog/microsoft-teams-native-recording-vs-policy-based-compliance-recording/
> - /blog/microsoft-teams-automatic-recording-call-queues-mc1401299/

> [!cta]
> Ready when you are
>
> ## Start with one team this month
>
> Built by the people who created market-leading compliance recording and archiving products. Talk to us to see recording, search and Argus AI for your business.