---
title: Call Recording
seoTitle: Automatic Call Recording with AI
description: Automatic call recording for platforms such as Microsoft Teams. Record calls and meetings, search transcripts, review them with AI and keep them secure.
subnav: true
finished: true
---

> [!herorow]
> Call Recording
>
> # Every call recorded. *Automatically.*
>
> Record calls and meetings on platforms such as Microsoft Teams without pressing a button. Keep every conversation in one secure archive, ready to search, replay and review with AI.
>
> [Get a demo](/request-a-demo/) [See how it works](#see-your-calls-in-argus-archive)
>
> ![A Microsoft Teams call with four people, where Teams shows: Recording has started. Your org policy requires that this meeting be recorded.](/assets/art/hero-teams-call.svg)

> [!tabs]
> Why Argus
>
> ## Why businesses choose Argus Archive
>
> Recording must work every time, and capture is only the beginning.
>
> ![Argus Archive conversation search: a week of external and internal meetings, internal calls and call queues, with tags](/media/uploads/2026/10/28-conversation-search.jpg)
>
> ### One platform
>
> One platform from recording to investigation: capture, archive, transcription, search, AI analysis, alerts and cases, with no separate tools to join together.
>
> #### One record per call
>
> The recording, transcript, summary, notes and alerts stay together, kept and deleted by the same retention policy.
>
> #### Live or archived
>
> Your rules check calls as they happen or after they end, and run against calls already in the archive.
>
> ![One test result open, with the AI's answer to each rule and which alerts triggered](/media/uploads/2026/10/30-test-result-drawer.jpg)
>
> ### AI you can prove
>
> Move beyond black-box AI supervision. Write rules in plain language, test them before they go live, and see why each alert was raised.
>
> #### Tested before it goes live
>
> Try every rule change on past calls from your archive, with every version and test run kept on record for your auditors.
>
> #### Your data stays yours
>
> AI works inside the archive with each person's access, and your data is never used to train AI models.
>
> ![The Argus Archive agent in Microsoft Copilot Studio, ready to add to your own agents](/media/uploads/2026/08/argusarchive-copilotintegration-screenshot-5.png)
>
> ### Open by design
>
> Keep control of your data and connect Argus Archive to the rest of your stack, without creating another closed archive.
>
> #### Your storage or ours
>
> Keep the archive in your own Azure storage, included in every plan, or let Argus host it.
>
> #### Ready for your AI agents
>
> APIs, exports and an MCP server give your apps and AI agents, such as Microsoft 365 Copilot, controlled access to calls, transcripts and alerts.
>
> ![The Argus Archive Licenses page: Essential and Professional named user licenses and the Real-time and Video add-ons, each with how many are available, assigned and in total](/media/uploads/2026/10/30-licenses.jpg)
>
> ### Simple pricing
>
> One price per user, per month, with usage included, so your costs are easy to plan.
>
> #### No servers to run
>
> Nothing to buy, install, patch or monitor. Argus Archive is a cloud service on Microsoft Azure.
>
> #### AI in one plan
>
> Transcription, AI search and analysis come with the Professional plan, from usage pooled across your organization. Recording and archiving never stop, even if a pool runs out.
>
> ![Assigning the Microsoft Teams recording policy to a security group in Argus Archive](/media/uploads/2026/10/08-recording-policy.jpg)
>
> ### Quick to set up
>
> Your IT admin signs in with their Microsoft work account and Argus guides each step of connecting your communication platform, such as Microsoft Teams.
>
> #### Nothing to install
>
> No servers or software to set up, no visible bots, and nothing for people to press.
>
> #### You choose who is recorded
>
> Turn recording on for the users and groups you pick, and choose for each type of call whether audio, video and screen share are kept.

> [!cards]
> Use cases
>
> ## Why businesses record their calls
>
> A recording settles what was said. These are the most common reasons to keep one.
>
> ![](/media/uploads/2026/10/website_gusMascot_Callcentre-720x480.jpg)
>
> ### Customer service quality
>
> Hear how calls really go, spot where customers struggle, and get to the bottom of complaints.
>
> ![](/media/uploads/2026/10/website_gusMascot_Training-720x480.jpg)
>
> ### Training and coaching
>
> Use real calls to show new starters what good looks like, and give feedback on the moments that matter.
>
> ![](/media/uploads/2026/10/website_gusMascot_Disputes-720x480.jpg)
>
> ### Settling disputes
>
> Go back to what was agreed, word for word, instead of relying on memory.
>
> ![](/media/uploads/2026/10/website_gusMascot_Sales-720x480.jpg)
>
> ### Sales and advice records
>
> Keep a clear record of what was offered and recommended to every customer.
>
> ---
>
> **Regulated firm?** We help with MiFID II, FCA and SEC recordkeeping.
>
> [Compliance recording](/product/compliance-recording/)

> [!highlights]
> Coverage
>
> ## What gets recorded
>
> The calls you choose are recorded automatically, with no button to press and no servers to install.
>
> ![](/assets/icons/callrec-icon-phone-calls.png)
>
> ### Phone calls
>
> Inbound and outbound phone calls, such as Teams Phone with Calling Plan, Operator Connect or Direct Routing.
>
> ![](/assets/icons/callrec-icon-internal-calls.png)
>
> ### Internal calls
>
> One-to-one and group calls between colleagues, including calls that grow into a group.
>
> ![](/assets/icons/callrec-icon-meetings.png)
>
> ### Meetings
>
> Scheduled and ad hoc meetings, for every recorded person who joins.
>
> ![](/assets/icons/callrec-icon-call-queues.png)
>
> ### Call queues
>
> Calls to your call queues, recorded for the queue, the agent who answers, or both.
>
> ![](/assets/icons/callrec-icon-video-screen-share.png)
>
> ### Video and screen share
>
> Cameras and shared screens, kept with the call audio. Available as an add-on.
>
> ![](/assets/icons/callrec-icon-call-details.png)
>
> ### Call details
>
> Who took part, when, for how long, which direction, and when the call was on hold.
>
> ---
>
> **Works with the platforms you use.** Microsoft Teams today, with Cisco Unified CM, SIPREC and SIP in preview, and Zoom and Cisco Webex coming soon.
>
> [See integrations](/integrations/)

> [!tour]
> In action
>
> ## See your calls in Argus Archive
>
> Replay, search and understand every recorded conversation from one archive.
>
> ![A recorded call in Argus Archive with its summary and a speaker-labeled transcript, the spoken word highlighted during playback and a line flagged by an alert](/media/uploads/2026/10/29-transcript-alert.jpg)
>
> ### Replay with the transcript
> Play any call with its transcript beside it, in 75+ languages. Click a line to jump straight to that moment.
>
> - Read the transcript in your own language
> - Notes, tags and an AI summary on any call
>
> ![The Argus Archive editor for rules, alerts and follow-up actions](/media/uploads/2026/09/argusarchive-workflow-editor.jpg)
>
> ### Set your own rules
> Write rules as simple questions, such as "Did we confirm the customer's order?". Argus checks calls against them while they happen or after they end.
>
> - Alerts sent to the right person, such as in Teams
> - Calls tagged automatically
>
> ![Argus AI answering a plain-language question across archived calls](/media/uploads/2026/10/02-ai-chat-answer.jpg)
>
> ### Ask questions in plain language
> Ask Argus AI what was agreed, who raised an issue, or which calls mention a product. Every answer links to the calls behind it.
>
> - Or search by date, person, tag or what was said
> - Every answer traced to its source
>
> ![The Argus Archive agent inside Microsoft 365 Copilot](/media/uploads/2026/08/argusarchive-copilotintegration-screenshot-9.png)
>
> ### Work from Microsoft 365 Copilot
> The Argus Archive agent brings your calls into Copilot, so people can ask about them without leaving Microsoft 365.
>
> - Answers where people already work
> - Access follows your Argus permissions
>
> [Copilot integration](/integrations/microsoft-copilot/)

> [!faq]
> FAQ
>
> ## Frequently asked questions
>
> Still have questions? Ask the team that built it.
>
> [Talk to us](/contact/)
>
> ### Do people know they are being recorded?
> Yes. Everyone on a recorded call or meeting is told it is being recorded, such as by the Microsoft Teams recording notice, and users cannot turn that off.
>
> ### Which calls can be recorded?
> Calls and meetings on supported platforms. On Microsoft Teams, that means Teams Phone calls with Calling Plan, Operator Connect or Direct Routing, calls to Teams call queues, internal one-to-one and group calls, and meetings. Video and screen share are available as an add-on.
>
> [Microsoft Teams integration](/integrations/microsoft-teams/)
>
> ### Can we record only some people or some calls?
> Yes. You choose which users and groups are recorded, and rules decide which kinds of call are kept, such as external calls only.
>
> ### How are recordings protected?
> Recordings are encrypted in transit and at rest. Role-based access means people see only the calls they are allowed to, and an audit log records who viewed or changed a recording.
>
> ### Where are recordings kept, and for how long?
> Recordings are kept in the Argus Archive cloud on Microsoft Azure. You set how long to keep them, up to 10 years, and they are deleted automatically when that time ends. Legal hold stops a recording being deleted during a dispute or investigation.
>
> ### How long does setup take?
> There are no servers to install. Your IT admin signs in with their Microsoft work account, and Argus guides them through connecting your communication platform, such as turning on Microsoft Teams compliance recording.
>
> ### Is it legal to record calls?
> It depends on where you and the people you call are. Many laws require you to tell people, and platforms such as Microsoft Teams do that with their recording notice. Check with your own legal advisers.
>
> [GDPR call recording guide](/solutions/gdpr-call-recording/)
>
> ### How much does it cost?
> Argus Archive is priced per user, per month, with usage included, and you're warned before you go over.
>
> [See pricing](/pricing/)

> [!security]
> Security
>
> ## Enterprise-grade security and controls
>
> ![](/assets/icons/callrec-icon-encrypted.png)
>
> ### Encrypted
>
> Encrypted in transit and at rest, with recordings protected by a per-customer key stored in Azure Key Vault by default.
>
> ![](/assets/icons/callrec-icon-data-separate.png)
>
> ### Data isolation
>
> Strict data segregation: each customer's data is held in its own database and storage container, never shared or mixed with another customer's.
>
> ![](/assets/icons/callrec-icon-sign-in.png)
>
> ### Entra ID authentication
>
> Authentication with Microsoft Entra ID, so your MFA and Conditional Access policies apply.
>
> ![](/assets/icons/callrec-icon-audit-history.png)
>
> ### Audit trail
>
> A clear chain of custody for every record, from capture to deletion.
>
> ![](/assets/icons/callrec-icon-retention-hold.png)
>
> ### Retention policies
>
> Keep recordings for up to 10 years, then delete them automatically.
>
> ![](/assets/icons/callrec-icon-responsible-ai.png)
>
> ### Responsible AI
>
> Your data is never used to train AI, with no emotion or voice recognition.

> [!cta]
> Ready when you are
>
> ## See your calls recorded, searchable and secure
>
> Built by the people who created market-leading compliance recording and archiving products. Talk to us to see recording, search and AI review, or to ask about a trial.